• Dockmaster - New Bern Grand Marina Yacht Club

    New Bern Grand Marina Yacht Club
    Job Description
    Essential Functions:
    Key Role:  Must have a marine industry background and possess a high level of business acumen, be a strategic thinker who can manage both the needs of the business while successfully managing marina’s dock staff to provide an exceptional level of customer service to boaters.  Work in tandem with the Marina Operations Specialist in understanding the marina’s accounting system, monthly billing process, budgeting, and key reporting aspects with meticulous attention to detail so monthly financials and revenues are maximized and maintained according to budget.

    This role will also be key in helping manage the marina’s daily reservation log and will assist the marina's Operations Specialist to help manage boating events.

    Furthermore, this individual will manage and work with the Assistant Dockmaster to identify and properly notify boaters in violation of the marinas rules, regulations, and/or guidelines.

    During hurricanes, must be able to execute proper instruction and assistance to boaters and team securing the marina based on outlined protocol and procedures.
    Must also understand proper customer service and proper phone etiquette, along with the ability to demonstrate professional maturity, professional etiquette and diplomacy when dealing with all dock staff, guests and marina partners.

    General Functions: 
    It is the Dockmaster’s responsibility to make sure that all daily, weekly, and monthly tasks are being performed on task by team members.  Furthermore, the likely candidate will be expected to assist all incoming and departing vessels in a safe and professional manner. Provide an exceptional service to all boaters, slip holders, tenants and guests.  Must possess a working knowledge of boats, boating, and navigational methods.  This individual will also be required to use a VHF radio and direct vessels to assigned slip locations and may be required to assist marina guests with fendering and lines before docking.

    This person will oversee the tasks outlined below are being performed by Dockstaff--Housekeeping, cleaning and upkeep of marina facilities such as office, bathrooms, showers, reading nook, trash, recycling, dock/deck washing, equipment repairs, and marina facilities upkeep as required daily and weekly.   Docks must be feather dusted daily.  Floating debris by the docks must be netted 2x daily. 

    Must be able to extend proper attention to repair and maintenance, Wi-Fi, and web camera issues at the marina that need repair or replacing.

    This role will also be expected to maintain the pump-out station and operate the marina’s in-slip pump-out service; understand how to check oil levels daily, along with making sure the holding tank and hose are discharged after every cycle.  

    Insure that all boats will not impact the main docks by setting proper spring line tension.  Adjust lines to the white mooring poles as the water rises and slacken when it subsides, if needed.  Use electric pump to bail out boats after extremely heavy rainfall.  Confidently understand proper fender positioning.  Will be expected to provide assistance in hurricane evacuations and securing the Marina. 

    Additional Responsibilities:
    • Maintain the arrival log
    • Manage the ice deliveries, invoicing, assistance with sales
    • Manage office and marina supplies and replenishment
    • In-slip pump-out scheduling and logging/reporting
    • Guest reservations
    • Filing
    • Respond to guest and tenant phone calls
    • Engage with walk-ins, tenants, and prospects
    • Distribute mail and deliveries
    • Meter readings and meter tracking
    • Identify necessary repairs to the marina facilities, develop a remedial action plan, and see that projects are carried through completion
    • Monitor the daily/weekly preventive maintenance plan for all marina facilities and see to it that all tasks are executed
    • Assist with inside sales leads in the marina in the interest of producing sales leads and actual sales at the marina.
    On occasion, overtime, weekends, and some holiday hours will be required.  This position is classified as a full-time non-exempt position offering between 30-40 hours per week. Competitive salary.
    Please email your resume and cover letter to:  info@newberngrandmarinayachtclub.com.
    Contact Information

    For more information or to contact the chamber office please click here.

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