Field Service Equipment Technician
Pilot John International (PJi - pilotjohn.com) / Carolina GSE seeks an experienced Field Service Equipment Technician for our New Bern, NC distribution & service center to support our mission of providing exceptional service. As an integral member of the PJi service team, the Field Service Equipment Technician supports our business aviation customers worldwide. This is a unique, challenging, and rewarding position working as part of a skilled and diverse team in a dynamic, fast-paced, and supportive environment.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The Field Service Equipment Technician will support our PJi business aviation customers worldwide by their ability to troubleshoot, repair, and service:
- Electrical equipment
- Hydraulic equipment
- Air pressurization equipment
- Hydraulic jacks
- Automotive style equipment
- Small engine, gas engine, and diesel engine
The Field Service Equipment Technician will support our PJi business aviation customers worldwide by their proficiency in:
- AC (single and three phase) and DC voltage
- Following manufacturer test procedures
- Using electrical test equipment such as multimeters and ammeters
- Using a computer and an iPad
- Documenting your work
- Organizational skills
- Working as a team member and individually
- Using maintenance manuals
- Reading schematics
- Problem solving
- Evaluating and inspecting equipment
- Operating box trucks, forklifts, and equipment once certified or trained
- Using tools and equipment such as basic hand tools, grinders, cut off wheels, jacks and jackstands, impact guns, rivet guns, torque wrenches, saws, and presses
The Field Service Equipment Technician will support our PJi business aviation customers worldwide by:
- Ability and willingness to travel (Sometimes up to 5 days a week)
- Ability to be professional and respectful to customers
- Attention to detail
- Ability to multitask
- Ability to work safely and follow safety rules
- Ability to work efficiently to meet deadlines
- Ability to work on new equipment without causing scratches or damage
- Ability to work on equipment at customers' facilities without causing damage and cleaning up after repairs are completed
- Ability to maintain a clean and organized work environment
Competencies: To perform the job successfully, an individual should demonstrate the following.
Adaptability - Accepts criticism and feedback. Adapts to changes in the work environment. Changes approach or method to best fit the situation. Manages competing demands.
Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
Cooperation - Displays a positive outlook and pleasant manner. Establishes and maintains effective relations. Exhibits tact and consideration. Offers assistance and support to co-workers. Works actively to resolve conflicts. Works cooperatively in group situations.
Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
Dependability - Commits to doing the best job possible. Follows instruction. Keeps commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions.
Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
? Excellent written and verbal communication skills.
? Prior service experience preferred.
? Prior experience or knowledge of service, shipping or logistics is helpful.
? Proficient in computer applications and Internet navigation (proficiency in Apple products is
? A bachelor's degree is strongly preferred, and a high school diploma or equivalent is required.
Education/Experience: A degree from a two to four-year college, university or trade school is recommended; or one to two years related experience and/or training; and/or equivalent combination of education and experience.
Language Ability: Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees.
Mathematical Ability: Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Compute rate, ratio and percent, and draw and interpret bar graphs.
Reasoning Ability: Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations.
Computer Skills: Advanced understanding of office applications, including MS Office (Word, Excel, PowerPoint, Outlook), Communication and collaboration tools (MS Teams, Skype, etc.).
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk. The employee must be able to occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
Background Check and Drug Screening: All job offers will be contingent upon the successful completion of a background check. In addition, PJi is a Drug Free Workplace where post-offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in PJi’s employment policies.
Equal Employment Opportunity: Equal Employment Opportunity is both a fundamental principle and a core value of PJi. Employment at PJi is based upon personal capabilities and qualifications without discrimination due to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws - which is reflected in all of PJi’s policies regarding hiring, training, promotions, transfers, salaries, and other forms of compensation. PJi is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call (252) 585-4553 or email and let us know the nature of your request and your contact information.
Job Type: Full-time
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
- Vision insurance
- Mechanical knowledge: 1 year (Preferred)
- Driver's License (Required)
Willingness to travel:
- 100% (Preferred)
Work Location: On the road
Pilot John International / Carolina GSE